Compliance: Inspection, Enforcement & Permitting Software

 A key determinant of government effectiveness is how well regulatory systems achieve their policy objectives. 
A key determinant of government effectiveness is how well regulatory systems achieve their policy objectives. Rapid increases in regulation and government formalities in most OECD countries since the 1970s have produced impressive gains in some areas of economic and social well-being, but too often the results of regulation have been disappointing. Dramatic regulatory failures tend to produce calls for more regulation, with little assessment of the underlying reasons for failure. Though there is little hard evidence, a growing body of anecdotes and studies from OECD countries suggests that inadequate compliance underlies many such failures.

But even full compliance with a specific rule will not result in the achievement of regulatory objectives if the rule’s underlying design is flawed. Slavish adherence to regulatory details by the
target group will not achieve the regulatory objectives if the policymaker did not choose appropriate policy instruments. The traditional regulatory approach of establishing standards of behaviour and legal enforcement mechanisms is not the sole means for governments to influence the behaviour of citizens and enterprises and may not be the most effective.

Monitoring compliance is a relatively new activity in developing countries; there is little evidence at present that the results of compliance monitoring are actively used to modify ineffective policies and make enforcement more effective. If a government wants to improve regulatory compliance, it must understand what the target group is doing in real life and use that understanding to inform regulatory design. Policymakers and regulators must develop a sophisticated view of the population of individuals and organizations targeted for regulation, including such factors as:

  •     The characteristics of the market place.
  •     How the individual organizations are structured and make decisions.
  •     What incentives are likely to motivate both the affected individuals and organizations to comply with regulations.
  •     The obstacles to their compliance.

How can they achieve all this? Well, technology has a huge role to play, especially in specifically targeted software that streamlines and integrates the compliance, inspection, enforcement and permitting roles of the public sector.

By making the full history of inspection and licensing detail immediately and easily available to staff, inspectors and administrative staff are equipped to do their jobs more effectively and more efficiently.

Complaint Tracking and Management

  • Originating from law enforcement or citizens
  • May result in inspection
  • Follow-up and closure


  • System scheduled based on risk factor
  • Complaint driven inspections
  • Routine and pre-licensing requested
  • Default scheduling provided by the system, managed by the inspector
  • GIS enabled for route planning
  • Generates accusations
  • Links to complaints, establishment, license, accusation, previous inspections, and warnings
  • Case notes
  • Documents and pictures attached to the inspection


  • Management of the accusation workflow including recommendations, higher authority judgments, appeals
  • Monetary penalties
  • License suspension and reactivation
  • License revocation and reinstatement
  • Documents and pictures attached to the inspection
  • Links to relevant inspections, prior accusations, license, establishment, and licensee information at a glance

Our Mission

Unleashing Africa's potential by creating efficiency and improving productivity using open source information technology.